Returns & Exchanges

RETURNS / REFUNDS / EXCHANGES

GRAMERCY COUTURE is your go to boho, sassy fashion showroom when you're looking for that outfit, party dress, formal dress for your special occasion, at the most affordable prices for current in-trend styles.  All styles are limited and sell out fast.  There is no return or refund on SALE items and all sales are final.

We can accept an exchange if you wish to make an exchange for a different size, colour or style given that the style you want is still available in the size or colour you want to exchange to. You (the buyer) are responsible for the cost of shipping of the item back to us and shipping of the new item to be sent out to you with all exchanges. You will need to provide either a self addressed paid return satchel (which can be purchased over the counter at Australia Post). If there is a balance owing on the new item to be exchanged, the balance will also need to be paid first.

Please do read the item description carefully to gauge the correct sizing for you as it will mention weather it is a smaller or larger cut style and take into consideration your height as well as bust size, which sometimes can make a difference to your usual size for a particular style. If you need further help or have questions regarding the size of a particular style, please feel free to message me on the website's chat.