For all Australia wide free shipping, we use standard Australia Post service. You can track your orders by going to Australia Post website, enter your tracking number supplied to you once your order is shipped. Most metro locations will take 1-2 business days, remote locations may take up to 3-5 business days.
$20 flat-rate, standard shipping for all New Zealand / international orders, we use standard Australia Post International Airmail service. Most city locations will take 7-14 day depending on your country's customs clearance times, remote locations may take longer. You can track your orders by going to www.austpost.com.au/track and enter your tracking number supplied to you once your order is shipped.
*International orders, please be aware that when making a purchase from overseas, you may be required to pay duties and taxes on the parcel upon delivery into your country of residence. It is the buyer's (your) duty to pay any customs taxes or duties incurred by your country's customs tax laws.
When estimating the delivery time of your goods please consider the following;
• Order processing will not commence until payment is confirmed by paypal (normally within 1 hour) or bank deposit confirmation in Australian Dollars (AUD).
• Orders which are placed over a N.S.W Public Holiday will not be processed until the next business day. (Please check N.S.W public holiday dates below)
• Please note when completing your order form to include a valid & correct STREET ADDRESS (No P.O Boxes) Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and Gramercy Couture will not be held responsible for any delays incurred because of this missing or incorrect data.
• Please be sure to provide an address that WILL be attended when delivery occurs. In the event of the shipping address being unattended, Gramercy Couture reserves the right to leave the parcel at the delivery address. In the best interest and safety of your order – please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday.
Gramercy Couture online recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We use PayPay payments, so the security of your card is protected by PayPal and we do not see these details at all. We do not share any of your information with any third parties. All information collected for Gramercy Couture such as name, address, email and phone number is for the sole purpose and use of Gramercy Couture to dispatch your item.
At Gramercy Couture we understand that your security is important to you that is why we only use PayPal checkout, which is the safest most secure way for your all your online shopping. When you use PayPal checkout, your credit card information is never shared or shown to Gramercy Couture or any other entities online, making your credit card details safe and secure.
We accept Visa, Mastercard, American Express and Discover card via PayPal. Don't worry if you don't have a PayPal account, as you have the option to checkout with PayPal as a guest, so you don't have to go through the process of creating a PayPal account. Simply click on the "Check Out As A Guest" option at PayPal check out.
We can also accept Visa and Mastercard Credit Card payments (only) over the phone. Your credit card information is pinned straight into our eftpos machine and is never shared on any other entities online. Please contact us on (+61) 469 095 866 to pay for your order with your credit card over the phone. We will need the following details when you check-out by phone: your full name, street address, credit card number and expiry date, 3 digit CCV number, style description, colour and size you want.
Bank deposit / transfer for Australian customers (only). You will be given this option and Gramercy Couture's bank deposit details at checkout so that you may either make an online transfer or deposit at any Westpac branch. Please make sure to reference your name and order number when making your deposit so that we can match your deposit with your order (as the bank does not give the names of the payee unless you reference your name or order number). Please note that your order will not be shipped until your bank deposit is confirmed and matched with your order.
Please note that colours may vary slightly from those displayed by your monitor.
If you need help establishing what size you are at Gramercy Couture please refer to our sizing chart or call 0469 095 866 with any questions.